Refund policy

At Shielded Hearts Clothing Co., each item is custom-made with love and care, tailored just for you. Because of this, we do not accept returns.

However, your satisfaction is very important to us! If you experience any issues with your order, please contact us within 48 hours of receiving your product. We will do our absolute best to remedy the situation — whether that means replacing a defective item or finding another solution that works for you.

To contact us, please email hello@shieldedheartsclothingco.com with your order number and a description of the issue.

Thank you for supporting a small business that puts heart, care, and attention into every product!

You can always contact us for any return question at hello@shieldedheartsclothingco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shieldedheartsclothingco.com.

We do not offer returns or exchanges.  If you have a problem with your order, please contact us within 48 hours at hello@shieldedheartsclothingco.com.