FAQs/Return Policy

Welcome to Shielded Hearts Clothing Co. Below you’ll find answers to some common questions. If you need further assistance, feel free to contact us!

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options during checkout.

Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. After that, production begins, and changes may not be possible.

Shipping

Q: Where do you ship?
A: We currently ship across the United States and select international locations. Shipping costs and delivery times vary by location.

Q: How long does it take to receive my order?
A: Orders typically take up to 14 business days to process. Shipping times depend on your location and the shipping method selected at checkout.

Q: Do you offer free shipping?
A: Yes! Free shipping is available on U.S. orders.  

Products

Q: What sizes do you offer?
A: We carry sizes from XS to 3XL on most items. Please refer to the size chart on the product page for details.  If your size is not listed, please contact us and we will add it.  

Q: Are your designs available in different colors?
A: Many of our designs are offered in multiple color options. Check the product page for specific availability.

Q: How do I care for my clothing?
A: To maintain the quality of your apparel, we recommend washing items inside out in cold water and tumble drying on low. Avoid ironing directly on printed designs.

Custom Orders

Q: Do you offer custom designs?
A: Yes! We’re happy to create custom designs for special occasions, organizations, or personal needs. Contact us for more information.

Q: Is there a minimum order for custom designs?
A: Minimums depend on the project. Reach out to discuss your ideas, and we’ll provide details.

Return & Refund Policy

At Shielded Hearts Clothing Co., we are grateful for every order and every customer God brings our way. We pray each item is a blessing to you.

All sales are final. We do not accept returns or offer refunds. Please review your order carefully and prayerfully before completing your purchase.

If there is an issue with your order due to damage, defects, or an error on our part, please contact us within 48 hours of delivery so we may make it right. After 48 hours, we are unable to address order concerns.

To report an issue, please reach out to us at hello@shieldedheartsclothingco.com and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item(s), if applicable

Each situation will be reviewed with care and fairness, and any resolution will be handled at our discretion.

By placing an order with Shielded Hearts Clothing Co., you acknowledge and agree to this policy. Thank you for supporting our faith-based small business and allowing us to share encouragement, love, and truth through what we create.

“Let all that you do be done in love.” — 1 Corinthians 16:14 🤍

Giving Back

Q: Do you support any causes?
A: Absolutely! A portion of our proceeds goes toward causes close to our hearts, including epilepsy awareness and supporting law enforcement and military families.

Contact Us

Q: How can I get in touch with you?
A: You can reach us via email at hello@shieldedheartsclothingco.com or through our contact form on the website.

Thank you for supporting Shielded Hearts Clothing Co. We’re here to make your experience amazing!