FAQs
Welcome to Shielded Hearts Clothing Co. Below you’ll find answers to some common questions. If you need further assistance, feel free to contact us!
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options during checkout.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. After that, production begins, and changes may not be possible.
Shipping
Q: Where do you ship?
A: We currently ship across the United States and select international locations. Shipping costs and delivery times vary by location.
Q: How long does it take to receive my order?
A: Orders typically take up to 14 business days to process. Shipping times depend on your location and the shipping method selected at checkout.
Q: Do you offer free shipping?
A: Yes! Free shipping is available on U.S. orders.
Products
Q: What sizes do you offer?
A: We carry sizes from XS to 3XL on most items. Please refer to the size chart on the product page for details. If your size is not listed, please contact us and we will add it.
Q: Are your designs available in different colors?
A: Many of our designs are offered in multiple color options. Check the product page for specific availability.
Q: How do I care for my clothing?
A: To maintain the quality of your apparel, we recommend washing items inside out in cold water and tumble drying on low. Avoid ironing directly on printed designs.
Custom Orders
Q: Do you offer custom designs?
A: Yes! We’re happy to create custom designs for special occasions, organizations, or personal needs. Contact us for more information.
Q: Is there a minimum order for custom designs?
A: Minimums depend on the project. Reach out to discuss your ideas, and we’ll provide details.
Returns & Exchanges
Q: What is your return policy?
A: We do not accept returns and exchanges. If you have any issues with your order please contact us.
Q: How do I initiate a return or exchange?
A: Please contact us with your order number, and we’ll do our best to assist you.
Giving Back
Q: Do you support any causes?
A: Absolutely! A portion of our proceeds goes toward causes close to our hearts, including epilepsy awareness and supporting law enforcement and military families.
Contact Us
Q: How can I get in touch with you?
A: You can reach us via email at hello@shieldedheartsclothingco.com or through our contact form on the website.
Thank you for supporting Shielded Hearts Clothing Co. We’re here to make your experience amazing!